Train The Trainer Options
The following procedure should be used for JIT & JMT, but a less rigorous approach may be used with JRT depending on the Candidates.
Developing Instructors and Coaches
A standard week of Job Instruction Training (JIT) includes two sessions – one in the morning and one in the afternoon. Each session includes a maximum of ten participants and takes two hours in each of five days. Each participant delivers an instruction demonstration during the week. Preparation outside of the session consists of selecting a job and writing a Job Breakdown Sheet for that job. During the training session, the participant selects another participant who s/he will train to do that job. Because all participants do not absorb the material sufficiently during the ten hours of training and because it is beneficial to have someone coach the participants after the training, I suggest that a person be selected from the participant group in each session to receive additional training as a coach. I coach each individual on a 1:1 basis for about an hour in preparation for his/her demonstration. I use this time to train the selected coach candidate. The week begins by having the coach candidate observe and it ends with me observing him/her coaching. The result at the end of the week is 20 employees who can create a Job Breakdown Sheet and instruct someone by using a Job Breakdown Sheet. In addition, two of those participants are able to coach the others in writing additional Job Breakdown Sheets and delivering instruction. Having identified areas of improvement, the new instructors and their coaches can now begin to address areas and make improvements through proper training.
Developing Job Instruction Trainers
In organizations of several hundred employees or more, it is beneficial to employ resident trainers to deliver the 10-hour program. If only one or two trainers are required, the following format is suggested. The trainer candidate participates in one JIT session and observes at least one other. In addition, the candidate is trained as a coach in those two sessions. The candidate then delivers the program to the Institute Conductor at the break and then delivers the program to the afternoon participants while the Institute Conductor observes.
This can occur in two weeks as follows:
Week 1 – Two sessions of JI where the candidate participates in one, observes the other and is trained as a coach in both.
Interim period – The candidate studies the training manual, practices delivery and coaches other participants. Week 2 is scheduled when the candidate believes s/he can deliver the material successfully.
Week 2 – Two sessions of JI where the candidate observes the first session, delivers the program to the Institute Conductor during the break and delivers the second session as the Institute Conductor observes. The Institute Conductor gives the Trainer Candidate a verbal and written review on a daily basis.
Following Weeks – Additional sessions should be scheduled as soon as possible afer Week 2. A plan will have been made that addresses training needs and that plan should be followed. See Sustaining TWI Programs.
Although the 1:1 format, above is preferred, if three or more trainers are required, the classic format may be used.
The training candidates participate in one JIT session and observe at least one other. During the week when they are participants, they are also trained as coaches. They then study the manual, practice delivery and coach other participants. A forty-hour Train The Trainer program is scheduled when the candidates believe they can successfully deliver the material. The forty-hour program consists of all candidates delivering sessions one and two, breaking down at least three jobs, and discussing the delivery strategy. This session is limited to four Trainer Candidates and additional delivery practice will occur as time permits. The Institute Conductor will give each Trainer Candidate a verbal and written review of his/her delivery. At the conclusion of the week, each Candidate will schedule a JIT session and the Institute Conductor will observe the delivery during that session. Additional subsequent sessions will be scheduled according to the training plan created.
Advantages of 1:1 Format over Group Format
- The Trainer Candidate is training actual Participants and not other Trainer Candidates. This means that the Candidate will get experience in answering questions that various Participants ask. This type of environment cannot be duplicated by an assembly of trainer candidates. In the 1:1 Format, the Trainer Candidate is actually "learning by doing", a main precept of the TWI Programs.
- The training is done at the Trainer Candidate's facility, which allows more access to real problems and situations. The Candidate is not taken away from his work and the costs of travel and boarding are not required.
- In addition to the Trainer Candidate being developed, twenty additional employees are receiving the 10-hour program and two additional coaches can be developed at the same time. This means that the TWI Program gets implemented that much faster.
- The Institute Conductor does not need to make a return trip to view the Candidate delivering material, which allows the new Trainer to deliver sessions on his/her own sooner.
- More actual Job Breakdowns, Methods Breakdowns or cases can be covered because twenty Participants will each bring in one. The Group Method does not allow enough time to do more than about ten demonstrations.
- More time is spent practicing the Trainers' skills in 1:1. If more than four Trainer Candidates are involved in a Group Session, each Candidate may actively participate for only a few hours. For example, with four Trainer Candidates in a forty hour Group Session, each Candidate can practice only ten hours in front of the Institute Conductor. In 1:1 Format, the Candidate delivers for ten hours and then oversees twenty JBS and develops two coaches. Time is also available for consulting with the Institute Conductor regarding implementation.
- The Trainer Candidate learns more because s/he does not have other Trainer Candidates to compete with for the Institute Conductor's attention. In addition, the Group Format is mentally fatiguing and by the fifth day, little is learned because of that. Most Candidates who experience a Group Session say that it was tiring, but that does not mean that they learned a lot or practiced more.